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Policy

Privacy Policy

How EAK protects your personal information and engineering data

Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

EAK Electronic Co., Ltd. and its affiliates ("EAK," "we," "us," or "our") are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request technical documentation, or engage with our services.

1. Information We Collect

1.1 Information You Provide Directly

  • Business Contact Information: Name, job title, company name, email address, phone number, and mailing address when you request quotes, samples, or technical support.
  • Technical Specifications: Engineering requirements, application details, and project parameters you share for custom resistor design.
  • Account Information: Username and password if you create an account to access CAD models or technical resources.
  • Payment Information: Billing details processed through our secure payment processors (we do not store credit card numbers).

1.2 Information Collected Automatically

  • Device and Usage Data: IP address, browser type, operating system, pages viewed, and time spent on our site.
  • Cookies and Tracking Technologies: We use essential cookies for site functionality and analytics cookies (with your consent) to improve user experience.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: Processing quote requests, sample shipments, and product orders.
  • Technical Support: Providing engineering assistance, application notes, and design validation.
  • Product Development: Understanding customer requirements to improve our resistor solutions (aggregated and anonymized).
  • Marketing Communications: Sending product updates, whitepapers, and industry insights (you may opt-out at any time).
  • Legal Compliance: Meeting export control regulations (ITAR/EAR), anti-bribery laws, and other legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors who assist with logistics (FedEx, DHL), payment processing (Stripe, PayPal), and CRM systems (under strict confidentiality agreements).
  • Business Partners: Authorized distributors or system integrators if you request local support (with your explicit consent).
  • Legal Authorities: When required by law, such as responding to subpoenas or protecting our legal rights.
  • Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for data transmission
  • Restricted access to personal data (need-to-know basis)
  • Regular security audits and vulnerability assessments
  • Secure data centers with ISO 27001 certification

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access and Portability: Request a copy of your personal data in a structured format.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request deletion of your data (subject to legal retention requirements).
  • Opt-Out: Unsubscribe from marketing emails via the link in our messages or by contacting us.
  • Do Not Track: We honor Global Privacy Control (GPC) signals where applicable.

To exercise these rights, contact us at privacy@eak.sg.

6. International Data Transfers

EAK operates globally. Your information may be transferred to and processed in:

  • China: Our manufacturing facilities in Shenzhen and Fujian.
  • Singapore: Our Asia-Pacific headquarters.
  • United States: Our cloud service providers (AWS, Google Cloud) with Standard Contractual Clauses (SCCs) in place.

We ensure adequate safeguards are in place for cross-border data transfers in compliance with GDPR, CCPA, and PDPA.

7. Children's Privacy

Our services are intended for business professionals. We do not knowingly collect information from individuals under 18 years of age.

8. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact:

EAK Electronic Co., Ltd.
Data Privacy Officer
Email: privacy@eak.sg
Address: 12 WOODLANDS SQUARE #15-78, WOODS SQUARE, SINGAPORE (737715)

10. Region-Specific Information

California Residents (CCPA)

You have the right to know what personal information we collect, request deletion, and opt-out of sale (we do not sell your data). Contact us to exercise these rights.

European Union Residents (GDPR)

We process your data based on legitimate interests (customer service), contractual necessity (order fulfillment), or your consent (marketing). You may lodge a complaint with your local data protection authority.

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